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Monday News You Can Use!

June 29, 2020

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  • Home prices rising even though the Pandemic
  • Send to everyone – should I refinance? 
  • How to reopen real estate safely for buyers agents and sellers.
  • Interesting thoughts from Mr. Wonderful on small businesses re-opening – digitization is a new reality! Opportunity for us to have clients buy homes with office space in their homes.
  • Send to buyers – should I buy?
Conversation Advancer:

23 things to say when someone complains or is angry:
  1. I’m sorry for this trouble.
  2. Please tell me more about…
  3. I can understand why you’d be upset.
  4. This is important — to both you and me.
  5. Let me see if I have this right.
  6. Let’s work together to find a solution.
  7. Here’s what I’m going to do for you.
  8. What can we do to resolve this now?
  9. I want to take care of this for you immediately.
  10. Do you think this solution would work for you?
  11. What I’ll do right now is … Then I can …
  12. As an immediate solution, I’d like to suggest …
  13. You’ve come to the right place to get this resolved.
  14. What would you consider a fair and reasonable solution?
  15. OK, let’s get you in better shape.
  16. I’m more than happy to help you with this.
  17. If I can’t take care of this, I know who can.
  18. I hear what you’re saying, and I know how to help.
  19. You have a right to be upset.
  20. Sometimes we fail, and this time I’m here and ready to help.
  21. If I were in your shoes, I’d feel the same way.
  22. You’re right, and we need to do something about this immediately.
  23. Thank you … (for bringing this to my attention, being straight with me, for your patience with us, your loyalty to us even when things go wrong or your continued business).
Tech Tip:

need a domain or landing page domain try https://www.hover.com/

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Giving!

Mike Stott

mike.stott@mac.com

www.YourCoachingMatters.com

Cell: 678-232-0927

Office: 770-726-1256

International Coach Federation • Certified ACC

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Filed Under: Monday News You Can Use! Tagged With: Coach Mike Stott, Monday News You Can Use!

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