June 29, 2020
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- Home prices rising even though the Pandemic
- Send to everyone – should I refinance?
- How to reopen real estate safely for buyers agents and sellers.
- Interesting thoughts from Mr. Wonderful on small businesses re-opening – digitization is a new reality! Opportunity for us to have clients buy homes with office space in their homes.
- Send to buyers – should I buy?
Conversation Advancer:
23 things to say when someone complains or is angry:
- I’m sorry for this trouble.
- Please tell me more about…
- I can understand why you’d be upset.
- This is important — to both you and me.
- Let me see if I have this right.
- Let’s work together to find a solution.
- Here’s what I’m going to do for you.
- What can we do to resolve this now?
- I want to take care of this for you immediately.
- Do you think this solution would work for you?
- What I’ll do right now is … Then I can …
- As an immediate solution, I’d like to suggest …
- You’ve come to the right place to get this resolved.
- What would you consider a fair and reasonable solution?
- OK, let’s get you in better shape.
- I’m more than happy to help you with this.
- If I can’t take care of this, I know who can.
- I hear what you’re saying, and I know how to help.
- You have a right to be upset.
- Sometimes we fail, and this time I’m here and ready to help.
- If I were in your shoes, I’d feel the same way.
- You’re right, and we need to do something about this immediately.
- Thank you … (for bringing this to my attention, being straight with me, for your patience with us, your loyalty to us even when things go wrong or your continued business).
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