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Monday News You Can Use!

September 27, 2021

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Unexpected tick-up in prices and sales! 

Are we in a housing or stock market bubble – decent article explains why we aren’t

For your new home buyers:  Prices up – Labor and materials Shortages – Builders can’t build as quickly as they’d like

Appraisal Gap in offers explained fairly.

                                                                                            

Tech Tip

Incorporating video into your website – here are some good examples:

One

 Two 

Three 

                                                                                             

Conversation advancer of the week: 

23 things to say when someone complains or is angry: This is a good follow-up to Coach Donna Fleetwoods great Wednesday Skills call
  1. I’m sorry for this trouble.
  2. Please tell me more about…
  3. I can understand why you’d be upset.
  4. This is important — to both you and me.
  5. Let me see if I have this right.
  6. Let’s work together to find a solution.
  7. Here’s what I’m going to do for you.
  8. What can we do to resolve this now?
  9. I want to take care of this for you immediately.
  10. Do you think this solution would work for you?
  11. What I’ll do right now is … Then I can …
  12. As an immediate solution, I’d like to suggest …
  13. You’ve come to the right place to get this resolved.
  14. What would you consider a fair and reasonable solution?
  15. OK, let’s get you in better shape.
  16. I’m more than happy to help you with this.
  17. If I can’t take care of this, I know who can.
  18. I hear what you’re saying, and I know how to help.
  19. You have a right to be upset.
  20. Sometimes we fail, and this time I’m here and ready to help.
  21. If I were in your shoes, I’d feel the same way.
  22. You’re right, and we need to do something about this immediately.
  23. Thank you … (for bringing this to my attention, being straight with me, for your patience with us, your loyalty to us even when things go wrong or your continued business).

                                                                                            

Your Coaching Matters Supports Agents and Brokers to
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Focusing on Small sweet steps today! 
Mike Stott
mike.stott@mac.com

www.YourCoachingMatters.com

Cell: 678-232-0927

Office: 770-726-1256

International Coach Federation • Certified ACC

Filed Under: Monday News You Can Use! Tagged With: Coach Mike Stott, Monday News You Can Use!

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